Constantplanet

Our high-quality quartz movement operates silently, without ticking, allowing you to enjoy a peaceful moment at home or at work.

This battery-powered wall clock requires one AA carbon battery (not included). Do not use alkaline batteries, as they will affect the proper operation of this office wall clock.

🔔If the order has been shipped, we are no longer able to change it.

🌟After the order is placed, it is expected to be shipped within 3 days🌟

🌟Estimated delivery time will be within 10-15 days🌟

🌟We offer free shipping on orders over €25🌟

🔔 If you receive a damaged or unpacked package, please take a photo or video immediately,so that you can provide strong evidence in the subsequent return process.

Shipping Information

1. Free Shipping in the United States

We are pleased to offer free standard shipping for all wall clock orders delivered within the United States.
No minimum purchase is required — shipping is completely on us.

2. Order Cut-Off & Processing Time

• Order Cut-off Time: Orders placed before 6:00 PM (China Standard Time, GMT+8 – Shanghai) will be processed on the same day whenever possible.

• Processing Time: We process and ship orders within 1–3 business days after payment confirmation.

• Business Days: Monday through Friday (excluding weekends and public holidays).

You will receive an email confirmation once your order has been shipped, including tracking details.

3. Shipping Time & Delivery

• Shipping Days: Monday to Friday (excluding holidays).

• Estimated Delivery Time (U.S. destinations):
  🕒 2–6 business days after dispatch.
  Please note that delivery times may vary slightly due to weather, customs, or courier delays beyond our control.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track your package directly through the carrier’s website or via the tracking link provided in the email.

5. Shipping Destinations

Currently, we offer shipping to:

• The United States (Free shipping)

• Selected international destinations — shipping costs will be calculated at checkout if available.

If your region is not listed, please contact us before placing your order.

6. Shipping Delays

While we always strive to deliver your package on time, occasional delays may occur due to factors beyond our control, such as:

• Customs clearance delays

• Severe weather conditions

• High seasonal order volumes (e.g., holidays)

If your package appears delayed, please contact our support team for assistance.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at constantplanet.clock@gmail.com within 3 days of receipt.
We will work with the carrier to locate or replace your order as quickly as possible.

8. Wrong Address Disclaimer

Please double-check your shipping information before completing checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions regarding your shipment or delivery, please reach out to our support team:
📧 Email: constantplanet.clock@gmail.com
🕒 Working Hours: Monday–Friday, 9:00 AM – 6:00 PM (CST, GMT+8 – Shanghai)

Last Updated: October 2025

🌟We provide 14 days no reason to return and refund service🌟

🌟We also provide a conditional appeal return refund service within 30 days🌟

Return & Refund Policy

1. Shipping Information

• Free Shipping: All wall clocks are eligible for free shipping within the United States.

• Order Cut-off Time: Orders placed before 6:00 PM (China Standard Time, GMT+8 – Shanghai) will be processed the same day whenever possible.

• Processing Time: Orders are typically processed and shipped within 1–3 business days.

• Business Days: Monday to Friday (excluding public holidays).

• Estimated Delivery Time:

  • For all U.S. destinations: 2–6 business days after shipment.

2. Return & Refund Policy

We offer a 30-day return and refund service to ensure customer satisfaction.
If your product is defective, does not match the description, or is the wrong size, please contact us within 30 days of receiving your order.

📦 Defective or Damaged Products

If your item arrives damaged or defective, please record the evidence (photos or videos) within 3 days of delivery and contact our customer service.
We will review the information and provide a free exchange or refund depending on the situation.

🔁 Exchange Policy

We accept exchanges for:

• Products damaged during shipping

• Product quality issues

Please contact us before sending the item back. Exchanges without prior contact may not be processed.

⚠️ Return Conditions

Please note that we cannot accept returns or exchanges under the following conditions:

1. Damage caused by improper use, negligence, or accident.

2. Normal wear, scratches, or aesthetic changes due to use.

3. Unauthorized repairs or modifications.

4. Damage caused by fire, water, or natural disasters.

We will assess whether the issue is a product defect based on the evidence you provide.

💳 Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.

🎁 Promotional or Discounted Items

If you return only part of an order that was part of a promotion or discount offer, the offer will be void.
The full original price will apply to the remaining items.

3. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our support team within 30 days after receiving your order:

📩 Email: constantplanet.clock@gmail.com
🕒 Response Time: We typically reply within 24–48 hours.

Please include:

• Your order number

• A clear description of the issue

• Supporting photos or videos (if applicable)

We will evaluate your request and provide the most suitable solution.